Term and Conditions

Dear Valued Collector,

At Collect With Laurette Store, we cherish the same passion for collectibles that brings you to our door. These Terms and Conditions are designed to create a transparent and trustworthy relationship between us, ensuring that every interaction with our store is as magical as the collectibles we curate. Please read these terms carefully before making a purchase.

1. Website Usage and Access

1.1 Eligibility

By accessing and using collectiblesstores.com, you confirm that you are at least 18 years old or have parental consent to make purchases. Our website is designed for collectors worldwide who share our passion for quality memorabilia.

1.2 Account Responsibility

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Notify us immediately of any unauthorized account activity
• Accept responsibility for all activities under your account

2. Products and Collections

2.1 Product Descriptions

We take great care in accurately describing our collectibles, including:

• Disney Traditions – Authentic Disney collectibles with certificates of authenticity
• Loungefly – Officially licensed bags and accessories
• Jim Shore & Enesco – Handcrafted figurines and collectibles
• Limited Edition Collections – Exclusive pieces with numbered certificates
• Seasonal Items – Christmas, Halloween, and special occasion collectibles

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice. Limited edition items are sold on a first-come, first-served basis.

3. Ordering and Payment

3.1 Order Process

Your journey to acquiring precious collectibles involves:

• Adding items to your cart
• Providing accurate shipping information
• Selecting your preferred shipping method
• Completing payment through our secure gateway
• Receiving order confirmation via email

3.2 Payment Methods

We proudly accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely through encrypted channels. We do not store your complete payment information on our servers.

3.3 Order Modifications

Order changes or cancellations must be requested within 2 hours of placement by contacting [email protected]. We process orders quickly to ensure timely delivery, so later requests may not be accommodated.

4. Shipping and Delivery

4.1 Processing Time

We handle each collectible with the care it deserves:

• Orders processed within 1-2 business days after payment confirmation
• Additional processing time during peak seasons or for high-demand releases

4.2 Shipping Options

We offer two carefully curated shipping methods:

• Standard Shipping – $12.95
  • Carrier: DHL or FedEx
  • Delivery: 10-15 business days after shipment
  • Includes tracking and insurance
• Free Shipping (Orders over $50)
  • Carrier: EMS
  • Delivery: 15-25 business days after shipment
  • Includes basic tracking

4.3 Shipping Regions

We ship worldwide, excluding certain Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your items, giving you ample time to inspect your collectibles.

5.2 Return Process

To ensure the integrity of your return:

• Step 1: Contact our Collectors’ Support Team at [email protected] within 15 days
• Step 2: Wait for Return Merchandise Authorization (RMA) number
• Step 3: Package items securely in original packaging
• Step 4: Ship to: Collect With Laurette Store, 1047 Dogwood Road, Phoenix, US 85003

5.3 Non-Returnable Items

To maintain collector value, the following cannot be returned:

• Opened collectibles not in mint condition
• Limited Edition Collections (Disney Showcase, Disney Traditions)
• Seasonal items after their respective holidays
• Items showing signs of display or handling
• Personalized or custom-ordered collectibles

5.4 Refund Information

• Refund processing: 3-5 business days after we receive your return
• Refund method: Original payment method
• Original shipping fees: Non-refundable
• Return shipping: Customer responsibility (unless due to our error)

6. Customer Responsibilities

6.1 Accurate Information

You are responsible for providing correct shipping address and contact information. Incorrect information may result in additional shipping charges or lost packages.

6.2 Package Reception

Please inspect packages upon delivery and report any visible damage to the carrier immediately. Contact us within 24 hours for concealed damage.

6.3 Collectible Care

As a fellow collector, we trust you to:

• Handle collectibles with appropriate care
• Store items properly to maintain condition
• Keep original packaging and certificates of authenticity

7. Intellectual Property

All content on collectiblesstores.com, including images, descriptions, and logos, are protected by copyright and trademark laws. Our collectibles are officially licensed products, and unauthorized reproduction is prohibited.

You may not use our product images or descriptions for commercial purposes without written permission. Personal use for collector communities is permitted with proper attribution.

8. Liability Limitations

8.1 Product Liability

Our liability is limited to the purchase price of the collectible. We are not responsible for:

• Natural variations in handmade items
• Minor imperfections that don’t affect display quality
• Collectible value fluctuations in the secondary market

8.2 Shipping and Handling

While we take every precaution in packaging, we are not liable for:

• Carrier delays or mishandling
• Customs fees or import regulations
• Damage during transit if proper insurance wasn’t selected

9. Privacy and Data Protection

We protect your personal information with the same care we give to our rarest collectibles. Your data is used solely for order processing and will never be sold to third parties. Complete details are available in our Privacy Policy.

10. Changes to Terms

We reserve the right to update these terms to reflect changes in our practices or legal requirements. Continued use of our website after changes constitutes acceptance of the modified terms.