Dear Valued Collector,

Just as we carefully curate each Disney Traditions piece and authenticate every Loungefly bag in our collection, we approach your satisfaction with the same level of dedication and care. We understand that sometimes a collectible may not meet your expectations, and we’re here to make things right with the same magic you expect when unboxing your treasures.

Shipping Information

Order Processing Time

We take great care in preparing your collectibles for their journey to you. All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times

We offer two shipping options to ensure your precious collectibles arrive safely:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance
  • Recommended for time-sensitive deliveries

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Shipping Regions: We ship worldwide, excluding some Asian countries and remote areas. Please contact us if you’re unsure about delivery to your location.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to carefully inspect your collectibles and ensure they meet your collection standards.

Return Process: A Step-by-Step Guide

1
Contact Our Collectors’ Support Team

Within 15 days of receiving your order, please email us at [email protected] with:

  • Your order number
  • Item(s) you wish to return or exchange
  • Reason for return/exchange
  • Photos of any damaged items (if applicable)
2
Wait for Authorization

Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and detailed return instructions. Please do not send items back without this authorization.

3
Package Your Items Securely

Pack your items in their original packaging with all included materials, using the same careful attention we give to packaging your Loungefly bags and fragile figurines. Include the RMA number clearly on the outside of the package.

4
Ship to Our Collector’s Home

Send your return package to:

Collect With Laurette Store
1047 Dogwood Road
Phoenix, US 85003

We recommend using a trackable shipping service and purchasing insurance for valuable collectibles.

Refund Information

Once we receive and inspect your returned items:

  • Refund Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error

Exchange Process

For exchanges, follow the same return process and specify the item you’d like to exchange for. We’ll process your exchange once we receive the returned item and will notify you when your new collectible ships.

Important: Non-Returnable Items

To maintain the integrity of our collectors’ community, the following items cannot be returned or exchanged:

  • Opened collectibles that are no longer in mint condition
  • Items from Limited Edition Collections (Disney Showcase, Disney Traditions)
  • Seasonal Items (Christmas, Halloween collections) after their respective holidays
  • Items that show signs of display or handling
  • Personalized or custom-ordered collectibles

All items must be returned in their original condition with tags, certificates of authenticity, and all original packaging materials.

Damaged or Incorrect Items

If you receive a damaged item or incorrect collectible, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a replacement or return at no cost to you, with the same care we take in authenticating our Jim Shore figurines and Enesco collectibles.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Collect With Laurette Store Team, I would like to request a return/exchange for my recent order: Order Number: [Your Order Number] Order Date: [Date Ordered] Item(s) to Return/Exchange: [Item Names] Reason for Return/Exchange: [Please describe the reason] Preferred Resolution: [Refund / Exchange for (specific item)] I have attached photos of the items [if damaged or not as described]. Thank you for your assistance, [Your Name] [Your Email Address] [Your Phone Number]

Need Help? Contact Our Collectors’ Support Team

Email: [email protected]

Response Time: 1-2 business days

Physical Address: Collect With Laurette Store, 1047 Dogwood Road, Phoenix, US 85003

Where every return is handled with the same care as our rarest collectibles, and your satisfaction is as precious as the treasures in our collection.